Thank you for shopping with us! We want to make sure your shopping experience is as smooth as possible. Please read our shipping policy below to learn more about our process.
1. Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday). Please note that processing time does not include weekends or holidays.
- Orders placed on weekends or holidays will be processed the next business day.
- For special/custom orders, processing time may vary. We will provide an estimated timeline when applicable.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 5–7 business days (depending on location).
- Expedited Shipping: Delivery within 2–3 business days (depending on location).
- Overnight Shipping: Next business day delivery (available for orders placed by [time], subject to availability).
Delivery times are estimates and may vary depending on your location, the carrier, and other factors outside our control.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and the shipping method chosen.
- Free Shipping: We offer free standard shipping on orders over $125 to countries or regions eligible for free shipping
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your order online through the carrier's website.
6. Shipping Delays
While we strive to ensure timely delivery, please note that shipping delays may occur due to factors such as weather, holidays, or carrier issues. If your package has not arrived within the estimated delivery window, please contact us, and we will assist in locating your order.
8. Lost or Damaged Packages
- We take great care to package your items securely. If your order is damaged or lost in transit, please contact us within 7 days of receiving your tracking information.
- For damaged items, please provide photos of the damaged goods and packaging so we can process a claim with the carrier.
- If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, or mailroom. We are not responsible for packages once they have been marked as delivered.
9. Address Accuracy
Please ensure that the shipping address you provide at checkout is accurate and complete. We cannot be held responsible for packages that are delayed or undeliverable due to incorrect or incomplete addresses.
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